Returns Policy

We want you to be completely satisfied with your purchase. Here’s our returns policy to help ensure a smooth and hassle-free process:

Eligibility for Returns

  • Items must be returned within 21 days of purchase.
  • Products must be in their original, unused condition, with all original packaging, tags, and accessories included.
  • Proof of purchase, such as a receipt or order confirmation, will be required.

How to Initiate a Return

  • Contact our customer service team at 0477 000 012 or admin@quickpitch.com.au to request a return authorisation
  • Once approved, you can return the goods at own cost.
  • Pack the item securely to avoid any damage during transit.

Refunds and Exchanges

  • Refunds will be issued back to your original payment method within 7 business days of receiving and inspecting the returned item.
  • Exchanges are subject to stock availability. If the exchange item is unavailable, you will be offered a credit voucher.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or faulty item).

Exclusions and Special Conditions

  • Personalised or custom-made items are non-returnable unless faulty.
  • Sale or clearance items may have different return conditions, which will be detailed at the time of purchase.
  • Products showing signs of wear, damage, or alteration will not be accepted.

Questions or Assistance

If you have any questions or need further assistance, please reach out to us via email at info@quickpitch.com.au or call us on 0477 000 012. We’re here to help!

Thank you for shopping with us! Your satisfaction is important to us, and we’re committed to making the returns process as simple and transparent as possible.

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